Licensing and Technical Support

Licensing

You can purchase a Personal Use or Professional Use license online through our web site or by calling us. Then click Licenses on the Help menu to unlock File Scavenger®.

A Personal Use license can be used on one computer. It provides all features except for recovery from broken RAID or spanned volumes, VMFS volumes and VMDK or VHD/VHDX files. These features require a Person-Use premier license with RAID support or a Professional-Use license.

A Personal Use license can be transferred from the original computer to a second computer in the following scenarios:

• The original computer is being retired and replaced by the second computer.
• The license is bought for testing on the original computer. The actual use is intended for the second computer.

The right to transfer a license is not intended to allow the license to be used as a floating license among multiple computers. A Personal Use license is for a single computer.

A Professional Use license is registered to a named individual and can be used by him or her on any computer as a roaming license. When you purchase a Professional Use license, you will receive a license file. Click Licenses on the Help menu to display the Licenses dialog. Select License Mode, click I have a Professional-use license file, browse to and select the license file to unlock File Scavenger®.

The Professional Use license provides all features including RAID volume reconstruction.

A Professional Use license can be transferred to a second individual when the original licensee no longer intends to use the program, such as in the case of permanent change in job assignments. The right to transfer a license is not intended to allow sharing one license among multiple users.

File Scavenger can be downloaded from http://www.quetek.com. A demo license is automatically available for testing purposes. This license allows saving files with up to 64 kilobytes of data. (Saving a file in demo mode does not affect its future recoverability because File Scavenger® does not modify the source disk.) You can also preview a picture file (i.e., files with such extensions as JPG, BMP, PNG, TIF, GIF, etc.) of any size by right-clicking on it and click Preview. A full license can be purchased online through the QueTek website.

Technical Support

Please send your technical questions or problems to help@quetek.com. Typical response times during business hours and extended support hours are as follows:

• At least 90% of emails received between 8 AM to 5 PM on working days will be handled within 30 minutes.
• At least 90% of emails received between 6 AM to 10 PM on working days will be handled within 2 hours.
• At least 99% of emails will be handled within 24 hours including holidays.